Frequently Asked Questions (FAQ)


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General Enquiries

1
What is Singapore Tourism Analytics Network (Stan)? What is Stan used for?
2
Who is able to use Stan?
3
What tourism data is available in Stan?
4
Are there more features planned for Stan?
5
Is there any subscription cost or payment fees to use Stan?
6
Are there any restrictions in the use of Stan's content for my personal or business use?
7
Are there any plug-ins required to access Stan's features?
8
What are the benefits to using Stan?
9
Do we leave a feedback at the STB feedback form or REACH?
10
Do I need an account to access Stan?
11
Is Stan only accessible for Singapore organisations? Can overseas organisations (non-ACRA registered) sign up for a Stan account?

Using Stan

1
How do I use Stan?
2
How do I access the visualisations on Stan?
3
Can I use my own data on Stan?

Account Registration Matters & Login Matters

1
What are the requirements to sign up for a Stan account?
2
How can I sign up for a Stan account?
3
My organisation is ineligble to sign up for Stan account, what should I do?
4
Do I need to register as part of my organisation?
5
Do I need to have a CorpPass account?
6
Can I use my SingPass to log in?
7
I already have a TIH account, are the 2 accounts linked?
8
If I have a TIH account, do I still need to register for a Stan account?
9
I tried signing up for an account but was unable to. Why is this so?
10
I have forgotten my password. How can I reset it?
11
How can I change my password?
12
How can I edit my profile? Can I change my email address?

Manage Users

1
How can my organisation create Stan accounts?
2
I did not receive the email notification informing me of the account creation and password setup. What shall I do?
3
What is an Industry Admin? What can they do? Is there a limit on the number of Industry Admins?
4
What is an Industry Sub-Admin? What can they do?
5
Can I change the admin rights of my organisation's account?
6
I want to remove an account from my organisation. Is that possible?
7
How can I convert a StanID account to CorpPass account?

Data Submission

1
What is Data Submission?
2
What are the different Data Submissions available in Stan? How do I submit data?

Data, Analytics & Visualisation

1
Where can I find the data source of the visualisations?
2
Why are the excel spreadsheets for the Monthly Visitor Arrivals and Monthly Hotel Statistics not available?
3
Why can't I find some places of residence in the Visitor Arrivals visualisation dashboard?
4
What is Data Visualisation?
5
I want more information about the Stan visualisation. Where can I get it?
6
How do I understand the terms used in the visualisation?
7
Can I download the data from the visualisation? How do I download/export the data?
8
What is the "Insights" button on Qliksense? What does it do?

Tourism Transformation Index (TXI)

1
What is the Tourism Transformation Index (TXI)?
2
What happens after I indicate interest in TXI Assessment?
3
Can anyone in my organisation indicate interest in the TXI Assessment?
4
Who can fill up the TXI Assessment?

Data

1
How should I handle the data downloaded from Stan?
2
How does Stan protect my company's data and handle privacy matters?
3
What is Data Trust Charter about?

Troubleshooting

1
I have some issues viewing the website, how can I resolve this?
2
On my mobile device, I am facing some issues with the visualisations, what can I do?
3
I received an error prompt "connection lost" message while viewing the visualisations, what can I do?
4
Who can I contact when I require assistance?