Frequently Asked Questions (FAQ)

• Stan is a data analytics platform developed by STB, which you can access via the Internet. 
• Stan allows you to view visualisations and perform analysis on tourism-related data to derive actionable insights.

• We welcome all stakeholders to use Stan.
• You may access publicly available Tourism Statistics on Stan portal. Tourism stakeholders may also create a Stan account to access additional features.

• The following tourism data is publicly available in Stan now via Tourism Statistics:
  • Monthly Visitor Arrivals (via the Visitor Arrivals visualisations dashboard)
  • Monthly Hotel Statistics (via the  Hotel Performance visualisations dashboard)
  • Annual Tourism Receipts
  • Annual Cruise Statistics 
• You may view visualisations or download data for the above tourism statistics.
• Tourism stakeholders can access industry-specific features (e.g. data submission) with a registered Stan account.

• New features will be added to Stan progressively. Read more about these features in About Stan.
• If you wish to be updated about new features and upcoming events, let us know how to reach you at our Interest Indication form.
• If you are interested to collaborate in a data project or enter a data partnership with STB, please contact us.

• Presently, Stan is free to use by the public and tourism stakeholders.

• Refer to Stan's Terms of Use.
• Refer to Stan's Privacy Statement.

• No plug-ins are required except for Internet Explorer users who will require the Adobe PDF plug-in to view PDF files such as the Stan User Guides.

• Stan is a data analytics platform focusing on tourism-related data in Singapore. 
• With Stan, you will be able to derive insights into the tourism landscape and you may leverage these insights to optimise your business decisions.
• For more information, please visit About Stan on the Stan website.

• You may provide STB-related feedback and enquiries by completing this feedback form. 
• For non-STB-related feedback and enquiries, please submit via REACH.

• You may view information that is publicly available on the Stan portal without login.
• To access industry-specific features, an account would be required and you may create an account by signing up for a Stan account.

• Overseas tourism stakeholders may be able to access Stan.
• If you are an overseas tourism stakeholder and would like to sign up for a Stan account, please leave us a feedback and we will respond to your request. 

• You may refer to the Stan User Guides page to understand how to access and navigate around Stan, and the potential use cases of Stan.
• You may also refer to Stan Glossary for Visitor Arrivals and Hotel Performance to view the list of definitions of Stan's terminology.

• Please visit Tourism Statistics to access the public dashboards.
• If you are logged into Stan, please click on "Data Visualisation" to access the tourism-related dashboards.  

• Stan Accounts with the "Private Space" feature enabled will be able to upload your own data to create dashboards within Stan. This is currently available to only selected tourism stakeholders.

• Local and overseas tourism organisations selected by STB would be able to sign up for a Stan account.

• Tourism stakeholders may register for a Stan account by using your Corppass account linked to your Singpass on Stan portal. Existing TIH corporate users can also register for a Stan account using your current TIH account (Corppass or Portal ID) on Stan portal.
• For Organisations who already have account(s) created on Stan, you may also request your Organisation's Industry Admin to add you into your organisation's account. Thereafter, you should receive an email for the account activation.
• You may refer to the Stan Post-Login User Guide in the Stan User Guides for more information on Stan account registration. 

• Stan account registration is open to selected tourism organisations. You may continue exploring our tourism data and visualisations public dashboards.
• If you are a Singapore tourism organisation and unable to sign up for Stan but would like to, please leave us a feedback and we will respond to your request. 

• Yes, you would have to register for an account as part of your organisation, to access your organisation's dashboard and  other Stan features.

• For local organisations, a Corppass account linked to your Singpass is required to sign up for the first Stan account of each organisation. The first two users of the organisation who signs up for the Stan account using Corppass account will be assigned the "Industry Admin" role, who will then be able to create more accounts for your colleagues subsequently, without the need for Corppass. 
• For details on Corppass, please visit www.corppass.gov.sg.
• For overseas organisations, Corppass is not required to sign up for a Stan account. 

• Stan is for corporate users only. A Corppass account linked to your Singpass is required to log in to Stan.
  

   

• The TIH and Stan accounts will be linked if they are registered under the same local business Corppass account (e.g. both TIH and Stan accounts are registered as a local business Corppass account).
• However, do note that should your existing TIH account type be different from the Stan registration account type, you will not be able to register for a Stan account with the same email address used for TIH (e.g. Being registered as an individual account in TIH but registering via Corppass linked to Singpass in Stan).

• Yes, you will still need to register for a Stan account.
• Once successfully registered, the system will enable both accounts to be linked at the backend if the TIH account is a business account type (Corppass or Portal ID).  This will not work if TIH is an individual account type.

• There are various possible reasons for this issue. Do check on the specific error, type of account user and the ID used to register for the account. 
• If the issue persists, please contact us and we will respond to your issue. 

• Click on "Forgot Password?" via the Sign-In page and you will be guided on the next steps to reset your password.

• You may change your password upon logging in.
• Click on the "My Profile" page and click on "Change Password"

• You may click on "My Profile" upon logging to edit your profile.
• Please note that your email address cannot be changed after registration.

• Users can self-register via the Stan Registration page.
• Alternatively, Industry Admins of the organisation can create Stan accounts by accessing the "Administration" dropdown in the menu bar and selecting "Manage Industry Users", followed by "Create User". 
• You may refer to the Stan Post-Login User Guide in the Stan User Guides for more information on Stan account registration. 

• Please submit your email address at the Re-Send Activation Link and an account activation email will be resent to you.

• The Industry Admin role is assigned to the first two user accounts registered in Stan for each organisation. 
• Industry Admins will be able to create accounts for other colleagues in Stan and manage the user accounts and roles of all users within their organisation.
• There will be a maximum of 2 Industry Admins per organisation.
• You may refer to the Stan Post-Login User Guide in the Stan User Guides for more information on the User Roles & Data Visualisation Access. 

• Industry Sub-Admins are able to submit data in Stan and complete the TXI submission. 
• Industry Sub-Admins accounts can be deactivated and reassigned by the Industry Admin. There is no limit to the number of Industry Sub-Admins. 
• You may refer to the Stan Post-Login User Guide in the Stan User Guides for more information on the User Roles & Data Visualisation Access. 

• Industry Admins have the ability to change the access rights of their organisation's accounts by accessing the "Administration" dropdown in the menu bar and selecting "Manage Industry Users".
• You may refer to the Stan Post-Login User Guide in the Stan User Guides for more information on the User Roles & Data Visualisation Access. 

• Industry Admins will be able to deactivate Stan accounts within their organisation, but will not be able to delete the account. The account could be reassigned.
• You may refer to the Stan Post-Login User Guide in the Stan User Guides for more information on the User Roles & Data Visualisation Access. 

You may follow the following steps to convert a Stan ID account to a Corppass account: 

• Login to Stan Portal.
• Navigate to the "My Profile" page.
• Scroll down the page, and click on "Become an Admin (Login via Singpass)".
• You will be guided on the next steps to complete your account conversion to Corppass access.

• Data Submission within Stan refers to the submission of Hotel Perfomance and the submission of the TXI Assessment. 

• In the current release of Stan, data submission consists of Hotel Perfomance submission and TXI Assessment submission. 
• Upon logging into the Stan portal, click on "Data Submission" and you will be able to see either the "Hotel Performance" or "TXI Assessment", or both. 
• You may refer to the Stan Hotel Performance User Guide and Stan Tourism Transformation Index User Guide in the Stan User Guides for more information on how to submit data for either Hotel Performance or TXI Assessment. 

• On the bottom left-hand corner of each dashboard sheet, you can find the "Data Source", together with the statistics up to the specified time period of the visualisation. 

• You may view the Monthly Visitor Arrivals and Monthly Hotel Statistics in their respective visualisations dashboard and export the data for the excel spreadsheet view.
• You may export the data via the following steps: 
  • On the Visitor Arrivals or Hotel Performance dashboard, open the sheets by clicking on the "sheets" icon at the top right hand corner of the dashboard.
  • Click on the "Ad-hoc Report" sheet and you will be brought to the Ad-Hoc report.
  • You may select the fields that you would like to extract into an excel report and it will be presented in a table.
  • Right click on the table and click on the "Table" option followed by  the "Export" function. 
  • Select the file type (image/PDF/excel) you wish to export the data into. 
  • The data file can then be downloaded in your preferred file type. 

• Currently, the dashboard focuses on key places of residence among the visitors.

• Data Visualisations are ways to help you better interpret data. Stan's visualisations on tourism-related data, comes in the form of graphs, charts and figures which will help you better see trends, clusters and outliers in our visitor's behaviour and profile. For example, you could identify the majority age group of visitors from a certain country through our "Visitor Profile" visualisations on Stan.

• For more information on how to use Stan's visualisation tools, you may refer to the Stan User Guides page.
• The Stan User Guides will provide you information on how to access and navigate Stan, as well as how to use the visualisation tools. 

• You may refer to the Glossary Sheet, for the list of terms used in each dashboard and their respective definitions.
• Understanding the terms and the type of data used in the visualisations will aid your interpretation of the data.

• Yes, you may download the data from Stan with the following steps:
• Move your cursor over the Visualisation that you wish to export and right click to select the applicable chart type, followed by the "Export" option. 
• After selecting the "Export" option, you can choose the file type (image/PDF/excel) you wish to export the data into. 
• The data file can then be downloaded in your preferred file type. 
• For more information on navigating Stan, you may refer to the Stan User Guides page.

• The "Insights" feature is currently unavailable for this release of Stan. 
• More features will be added to Stan progressively. 
• Read more about these features in About Stan and submit your interest indication should you wish to be updated about new features and upcoming events.

• The Tourism Transformation Index (TXI) is a self-assessment tool developed specifically for the tourism industry. It guides organisations to future-proof their businesses by providing a holistic diagnosis of their current state of transformation, and provide targeted insights to take action to stay relevant and thrive.

• A confirmation email will be sent to indicate that your request to complete the TXI Assessment has been submitted. 
• STB will review the interest indication and will follow up with an email response on the outcome of your request. 

• Yes, anyone in the organisation with a Stan account can indicate interest in the TXI Assessment.

• We would recommend for the organisation's senior management to complete the TXI on behalf of the organisation as the TXI inputs should be representative of both the organisation and its leadership team.  
• Industry Sub-Admin and Industry Admin roles within each organisation will be able to fill up and submit the TXI Assessment. 
• You may refer to "My Profile" to check your user role. Alternatively, you can also check in with your Industry Admin to find out your user role. 

• For more information, please refer to the Terms of Use.

• STB has put in place the Data Trust Charter to support data sharing between STB and our industry stakeholders in the private sector.
• STB will take reasonable measures to ensure that the privacy of individuals will not be compromised through sharing data with us.

• The Data Trust Charter was drawn up in 2018 to support data sharing between STB and our industry stakeholders in the private sector. It represents our public commitment to secure and responsible data sharing and usage of the data shared with us by industry stakeholders joining us for the Singapore Tourism Analytics Network (“Stan”) and the Tourism Information Hub (“TIH”) as our data partners, and the protection of the privacy of personal data in that data sharing and usage.
• The Charter details the principles that STB holds in high regard to ensure that the data sharing environment between STB and Data Partners, and between Data Partners, is safe and beneficial for all parties involved. These principles are: maintaining impartiality, achieving common tourism outcomes, ensuring data confidentiality, commitment to data protection, and adhering to personal data privacy.

• The site is best viewed using the latest versions of Chrome, Safari or Firefox, you may try using these browsers.
• Some objects may be hidden or distorted due to the zoom settings of your browser. You can adjust the zoom settings to optimise your viewing experience.
• Alternatively, if you require additional technical assistance, you may contact us.

• For a better viewing experience, we recommend you to view the visualisations on a computer.

• You may click on the "Refresh" button within the error prompt message to refresh the visualisation page.

Technical Assistance
Monday to Friday (excluding Public Holidays), ​8am to 8pm
Email: stan_servicedesk@ncs.com.sg
Tel: (65) 6570 3420
Enquiry or Feedback
If you have a query or a feedback about Stan, do leave us a feedback.