Terms of Use


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GENERAL TERMS AND CONDITIONS ON THE USE OF SINGAPORE TOURISM ANALYTICS NETWORK (Stan)

 
1. Introduction

 

1.1 The Singapore Tourism Board (“STB”) maintains this website for convenience of Singapore tourism industry stakeholders and the public. By accessing and using this website and/or any content, services, features or tools made available by this website, you unconditionally agree to be bound by these terms of use, which may be updated and amended from time to time at STB’s sole and absolute discretion (these “Terms of Use”). Please check the Terms of Use whenever you access or download any content from website for use.

1.2 If you are using this website on behalf of any entity, you accept these terms on behalf of such entity and warrant that you are authorised to do so. In these Terms of Use, the words “you” or wording of similar meaning shall refer to the entity on whose behalf you have accepted these Terms of Use.

2. Age Restriction

 

2.1 Except as stated in this Clause 2, you must be 16 years of age or older to use this website and the Content and/or to register for a User Account, and you warrant that you satisfy this age requirement and are lawfully able to accept these Terms of Use.

3. Ownership of Website

 

3.1 In these Terms of Use, “Content” shall mean all content displayed or made available on this website, including without limitation, all text, data, reports, charts, graphs, documentation and other information.

3.2 This website is owned and operated by STB. With the exception of Content submitted to a user’s Private Space, which shall be subject to the provisions of Clause 8, all Content is owned by, licensed to or controlled by STB and is protected by copyright, moral rights, trademark and other laws and/or international treaties for the protection of intellectual property.

3.3 All software, including, without limitation, Application Programme Interface software (“API”), widgets, plug-ins and tools, and accompanying documentation made available on or from this website (collectively the ‘Software Tools’) and the source and object codes, format, directories, queries, algorithms, structure and organisation of such Software Tools are proprietary to STB and/or its suppliers. Ownership of intellectual property rights in and to the Software Tools is retained by STB and its suppliers and you only have a non-exclusive license to use the same. The use of any such Software Tools may be subject to a license granted by STB or the relevant copyright owner(s) which you are required to read and comply with. Without prejudice to the generality of the foregoing, STB offers API subject to the terms and conditions set out in Clause 9 of these Terms of Use.

4. Use of Website and its Content

 

4.1 Use of this website and the Content is expressly prohibited except in accordance with these Terms of Use. Any contravention of these Terms of Use may result in civil action and/or severe criminal penalties.

4.2 Subject to these Terms of Use, STB grants you a revocable, royalty-free, worldwide, perpetual and non-exclusive license to use the Content made available on this website for the purpose of copying, distribution or transmission of the Content in any form to any third party, provided that you:

(a) credit the source of the Content;

(b) use the Content in a way that is in accordance with the Terms of Use and in accordance with all applicable laws;

(c) ensure that no analysis or transformation of the Contents may be presented in a manner which suggests or is likely to lead to the belief that the analysis or transformation of the Content is attributed to STB;

(d) cease to use the Content and delete and destroy them from your applications or websites upon STB’s request, such as in the event that the Content is no longer provided on this website or where you are in breach of any of these Terms of Use;

(e) ensure the datasets and data in the Content are accurately reproduced; and

(f) do not use the Content in a way that suggests an association with STB or that STB endorses you or your use of the Content.

4.3 You shall not, do or permit any other party to do any of the following in respect of the Content on this website:

(a) Download, copy, modify, host, stream, sublicense or resell any or all of this website or Content except as otherwise expressly allowed in these Terms of Use.

(b) Use any data mining, robots or data gathering, data monitoring or data extraction methods or otherwise take any action that imposes a disproportionately large or unreasonable load on STB’s servers.

(c) Reverse engineer any part of this website or Content.

(d) Manipulate or otherwise display this website or any Content by using framing or similar navigational technology.

(e) Attempt to disable, impair, or destroy this website or Content or submit, upload or transmit any content which contains any virus or other malicious, destructive or corrupting code, programme or macro.

(f) Circumvent, disable or otherwise interfere with any access or use restrictions or security features of this website or any resources, services or networks connected to or accessible through this website.

(g) Impersonate any party or otherwise misrepresent your affiliation with or authorisation by any party.

(h) Access or attempt to access this website or Content by any means other than the interfaces or Software Tools provided or authorised by STB.

(i) Violate or attempt to violate any applicable law, third party rights (including, without limitation, intellectual property rights, moral rights and right to privacy) or industry codes.

(j) Take any steps, or permit others to take any steps, on the website to seek to re-identify any individuals which are the subject of any Content, or take any steps or permit others to take any steps to identify the source of such Content.

(k) Use this website or the Content in any manner that is defamatory, untruthful, unlawful or for purposes which would bring STB or Singapore into disrepute.

4.4 You acknowledge and agree that Content made available by STB on this website and marked as “Confidential” will be considered STB’s confidential information (collectively, “STB’s Confidential Information”).  You agree that STB's Confidential Information shall be used only for the purpose to support, develop or promote Singapore as a travel and tourist destination or enhancing the travel and tourism sector’s contribution to the Singapore economy ("Purpose") and not for any other purpose.

You shall:

(a) not disclose to any other person the Confidential Information, except as provided herein or with the prior written consent of STB;

(b) take reasonable care to maintain the confidentiality of STB’s Confidential Information;

(c) restrict disclosure of STB’s Confidential Information solely to your officers, directors, employees, professional advisors, suppliers, or affiliates (“Receiving Party”) having a need to know STB’s Confidential Information in order to accomplish the Purpose (“affiliates” means any person which is controlling, controlled by, or under common control with you, where “control” including its correlative meanings, means having the right to elect a majority of the board of directors or other comparable body responsible for management and direction of a person by contract, by virtue of share ownership or otherwise), and further, ensure that each Receiving Party before receiving access to STB’s Confidential Information, is bound by terms and conditions therefor no less stringent than as set out in this Clause; and

(d) upon written request by STB, return to STB all documentation, copies, notes, diagrams, electronic storage media and other materials containing STB’s Confidential Information or any part thereof, or at STB’s option, confirm in writing to STB, the destruction of such materials.

4.5 You shall not, without the prior written consent of STB, do or permit any other party to give, republish, redistribute, retransmit or transfer any of STB’s Confidential Information in any form to any person outside of your business entity or other organisation save as provided in these Terms of Use. 

5. User Account

 

5.1 Certain Content and Software Tools are only accessible with a user account (the “User Account”). If you apply for a User Account, you agree to: (a) provide accurate, current and complete information about you as may be required by STB (the "Registration Data"); (b) maintain and promptly update the Registration Data to keep it accurate, current and complete; (c) be solely responsible for maintaining the security of your account information; and (d) accept responsibility for any and all activities that occur under your User Account. STB is entitled to treat all activities that occur under your User Account as having been conducted with your knowledge and authority.

5.2 STB reserves the right, without prior notice and without liability to any party, to reject your application for a User Account without having to provide you with any reason for such rejection, and/or to limit, suspend, deactivate or terminate your User Account or any of your rights as a User Account holder if you are in breach of these Terms of Use or otherwise in STB’s sole and absolute discretion at any time and without assigning any reason.

6. Third-Party Sites and Web Feeds

 

6.1 The links in this website may allow you to leave this website to third party sites. This website may also feature web feeds with Content from third-party sites or make available third-party Software Tools for your access and use. Certain functionality or services available on this website may be provided by third party vendors. However, when you use this website, it may not always be readily apparent when that a particular item of Content or a particular functionality or a service on this website is provided by a third party.

6.2 All third party linked sites, web feeds, Software Tools, functionality and services are not under the control of STB. STB is not responsible for them or for any changes or updates thereto and provides no warranty in relation to them. STB shall not be liable for any losses, damages, costs and expenses suffered or incurred by you from the access to, use of or reliance on any third party linked sites, web feeds, Software Tools, functionality or services, including, without limitation, any booking of services or products through third party websites or reliance on navigational and search functionalities provided by third party Software Tools. Use of and access to third party linked sites, web feeds, Software Tools, functionality and services are entirely at your own risk. STB is only providing these as a matter of convenience to the users and is not to be implied as an endorsement of any third party or its products or services.

6.3 Access to and use of third party linked sites, web feeds, Software Tools, functionality and services may be subject to additional terms and conditions imposed by the respective third party vendors and you agree to be bound by and to comply with these terms and conditions.

6.4 Similarly, third party web sites may also link to this website. Such links do not necessarily mean that STB is associated or affiliated with or approves of the third party or its goods and services. Your reliance on any third party statements of association or affiliation with STB or STB’s approval is at your own risk.

7. Submission of Content

 

7.1 This website may allow you to submit Content to this website for access and use by others.

7.2 With the exception of Content submitted to the user’s Private Space, which shall be subject to the provisions of Clause 8, if you submit any Content (including datasets) to this website, you irrevocably and unconditionally grant to STB, its successors-in-title and assigns, a non-exclusive, non-terminable, fully transferable, royalty-free license to use the Content without geographical restriction or expiry date in any and all media now in existence or which may be developed in the future for an unlimited number of times and without any expiration or end date for STB’s business purposes, including without limitation-

(a) to develop and promote Singapore as a travel and tourist destination;

(b) to advise the Singapore Government and other parties on matters relating to travel and tourism; and

(c) to enhance the travel and tourism sector’s contribution to the Singapore economy.

7.3 The term “use” in Clause 7.2 means all manner of use of Content, including, without limitation, the reproduction, display, broadcast, publication, distribution, synchronisation, modification, adaptation, editing, translation, creation of derivative works and incorporation in or with any other works.

7.4 STB reserves the right without prior notice or liability to remove any Content you have submitted in whole or in part, to restrict the access of other users of this website to such Content, or to require you to make changes to such Content in STB’s sole and absolute discretion at any time and without assigning any reason.

7.5 By submitting any Content to this website (including datasets), you represent and warrant that:

(a) All of the Content are original works and have not been copied wholly or substantially from any other source.

(b) To the best of your knowledge and belief, the Content is not defamatory, libelous or slanderous, inflammatory or threatening, obscene, indecent, pornographic or profane, fraudulent, misleading or intentionally erroneous, or in violation of any applicable law, third party rights or industry codes.

(c) The Content is not subject to any obligation of confidence and STB may freely disclose such Content to third parties unless STB agrees in writing that such Content shall remain subject to an obligation of confidence.

(d) The Content has not been obtained in any unlawful manner, whether civil or criminal.

(e) The Content is not spam and/or unsolicited mail.

(f) The Content does not contain any mechanism or feature designed to prevent its use, copying or enjoyment in the manner contemplated in these Terms of Use.

7.6 By submitting any Content to this website, you agree to maintain and promptly update such Content to keep such Content accurate and complete.

7.7 Notwithstanding any provision of these Terms of Use, you acknowledge and accept that STB is not responsible for any consequences of your supply of Content to this website. Content may be used in connection with sensitive topics and/or may be used in ways that may be controversial or unflattering or in violation of terms of use imposed by STB. STB takes no responsibility and assumes no liability to you or any person claiming through you for the manner of use of Content by third parties, including, without limitation, any licensees of STB. You hereby waive the right to object to any use or of the Content by third parties.

7.8 By submitting any Content to this website, you hereby agree to be bound by STB’s data trust charter policy, stated via the following URL, https://www.stb.gov.sg/content/dam/stb/documents/corporate-governance/Singapore%20Tourism%20Board%20Data%20Trust%20Charter.pdf (PDF File, 538KB).

8. Private Space

 

8.1 You have access control to your Private Space.

8.2 You may submit Content to your Private Space. You shall not submit personal identifiable Content or commercially sensitive Content that could cause financial loss if it is disclosed without authorisation.

8.3 STB uses available technology to protect the security of the Content submitted to your Private Space from unauthorised access.

8.4 STB may access your Private Space for support, security and audit reasons.

8.5 Without prejudice to Clause 13, STB does not accept liability for the security, integrity or confidentiality of the Content you submit to Private Space or other communications made through the website.

9. API

 

9.1. STB may offer API for you to access, use and display Content in your application(s) and website(s), to submit Content to this website and/or to receive services from STB or third party suppliers. The provisions of this Clause 9 apply if you access and/or use such API.

9.2. Notwithstanding Clause 9.1, in no event shall STB be obliged to provide, or continue to provide, any API, now or in the future. STB shall not be liable to you or any third party for any modification, suspension or termination of any API or your access to or use of such API.

9.3. In no event shall STB be obliged to make available any updates, upgrades, modifications and/or patches in relation to the API or provide any maintenance, support, and/or other services (including, without limitation, error corrections, bug fixes, and enhancements) or documentation in relation to the API. However, in the event that STB makes available any updates, upgrades, modifications and/or patches, you shall install the same to keep your installation of the API updated to the most recent release. A reference in these Terms of Use to such API shall include a reference to any updates, upgrades, modifications and/or patches made available in relation to the API.

9.4. You warrant that any information which you have provided in order to obtain the API is accurate and complete for the duration of your access and/or use of the API.

9.5. Subject to these Terms of Use, STB grants you a limited, royalty-free, non-exclusive, personal, revocable, non-sub-licensable, and non-transferable license to use the API.

9.6. You shall not do or permit any other party to do any of the following in respect of the API:

(a) Use the API except for the purpose(s) described in this website in relation to such API;

(b) Modify, adapt, improve, enhance, alter, or create derivative works of source codes of the API;

(c) Use or merge the source codes of the API, or any component or element thereof, with other software, databases, and/or services not authorised by STB;

(d) Sell, licence, share, distribute, lease, rent, loan or otherwise transfer or deal with, whether commercially or otherwise, the source codes of the API to or with a third party;

(e) Use the API as part of a service bureau;

(f) Reverse engineer, decompile, decrypt, disassemble, or otherwise attempt to derive the source code or structure of the API;

(g) Circumvent, or attempt to circumvent, any electronic protection measures in place to regulate or control the access to and use of the API;

(h) Access or use the API in a manner which is in violation of any applicable law, third party rights (including, without limitation, intellectual property rights, moral rights and right to privacy) or industry codes;

(i) Perform any action with the intent of introducing into the API viruses, worms, defects, trojan horses, malware, or any items of a destructive nature;

(j) Develop, distribute or sell any software or other functionality capable of launching, being launched from, or otherwise integrated with the source codes of the API; or

(k) Remove, alter, or obscure any copyright notice or any other proprietary notice that appears on or in the API.

9.7. STB may at any time, at its sole and absolute discretion without prior notice and without liability to any party and without assigning any reason, forthwith suspend or terminate your access to and use of all or part of the API. STB may also suspend or terminate your access and/or use of the API forthwith without prior notice and without liability to any party if you breach these Terms of Use.

9.8. STB reserves the right to modify, revise, amend or remove from your website(s) and/or application(s) the Content in whole or in part without prior notice in the event of (a) the suspension or termination of your access to and/or use of the API or any part thereof, (b) your breach of these Terms of Use, or (c) for any other purpose that STB may deem fit in its sole and absolute discretion without assigning any reason.

9.9. Notwithstanding Clause 9.8 above, upon suspension or termination of your access and/or use of the API, you shall immediately remove and delete the API from all computers, hard drives, networks, and other storage media in your possession or under your control, along with any related documentation (and any copies thereof) that you may have received or otherwise may possess and, if required by STB, certify in writing that you have completed such removal and deletion.

9.10. You agree to make provisions for your website(s) and/or application(s) to receive updates from time to time, and you acknowledge that it is your responsibility to ensure that your website(s) and application(s) are up-to-date.

9.11. You are solely responsible for obtaining and maintaining all telecommunications, broadband, software, hardware, equipment, and services needed to access and/or use the API, and for paying all charges related thereto.

9.12. In choosing to access and/or use the API, you agree to do so on your own initiative and at your own risk, and you are responsible for complying with all applicable laws, rules and regulations.

10. Indemnity

 

10.1 You agree to indemnify, defend and hold harmless STB and its licensees from and against any and all loss, damage, costs, expenses, liabilities and claims arising out of or in connection with the Content, your use of this website or any Content or any Software Tools, the Content which you submit, your violation of these Terms of Use, or your breach of any warranty under these Terms of Use or any claim by a third party that any of the Content submitted by you or intellectual property used or introduced by you infringes any copyright, trademarks, intellectual property or other rights of a third party.

11. STB’s right

 

11.1 STB reserves the right to amend necessary unscheduled deployments of changes, updates or supplement to these Terms of Use or any part thereof from time to time at its sole and absolute discretion without prior notice. Your continued use of this website and any Content and/or Software Tools show that you accept the latest version of Terms of Use at the time of your use.

11.2 STB reserves the right to suspend or cease operation of this website in whole or in part, to modify, withdraw or discontinue any functionality of this website or any Content or any Software Tool, to adjust the scope of Content or Software Tools available to you, and to deny or restrict or revoke access to this website or any Content or Software Tool, or any part thereof, to any particular person or persons, or to block access from a particular Internet address to this website at any time, at its sole and absolute discretion without prior notice and without liability to any party, without assigning any reason.

12. Governing Law

 

12.1 This website (excluding third-party linked sites, third party content and Software Tools) is operated by the STB from its office within Singapore and elsewhere around the world. It can be accessed from all countries around the world where the technology permits. However, by accessing this website, you agree that all access and use of this website and the Content, and the Terms of Use shall be governed by, and construed in accordance with, the laws of the Republic of Singapore. You hereby agree to submit to the exclusive jurisdiction of the Singapore courts.

13. Disclaimer

 

13.1 STB provides this website, the Content and the Software Tools on an “as is, where is” and “as available” basis without warranty of any kind whatsoever. To the fullest extent permitted by law, STB hereby disclaims any and all warranties, express or implied, including, without limitation, any warranties of accuracy, correctness, reliability, timeliness, non-infringement, title, merchantability, quality, and fitness for any particular purpose of Content or Software Tools and any warranties that this website or the Content or Software Tools will be constantly available, uninterrupted, secure, free of viruses, worms, defects, trojan horses, malware and other malicious, destructive or corrupting code, programme or macro, free or errors or defects or that any errors or defects will be corrected. STB shall not be responsible or liable for any error, delay, or interruption in the operation or performance of this website or any Software Tools. STB does not guarantee that this website or any Content or Software Tools will operate or function on or with any electronic device(s) or operating system. Your use of this website, the Content and the Software Tools is voluntary and is wholly at your own risk.

13.2 Any reference made in this website (including by way of hyperlinking) to any entities or individuals, or to their services or products, is not an endorsement, sponsorship or recommendation thereof nor should it be construed as such. It is recommended that you verify any information in the Content with relevant supplier before you rely on such information.

13.3 In no event shall STB be liable for any loss or damage of any kind, howsoever caused, even if STB has been advised of the possibility of such loss or damage, including, without limitation, direct, indirect, incidental, special or consequential loss or damage, loss of use, loss of data, loss of goodwill or loss of profits, whether in an action of contract, negligence, tortious action or any other theory of liability, arising (whether directly or indirectly) from (a) the use of this website or any Content or Software Tool by any party; (b) the unavailability, delay or failure in operation or performance of this website or any Content or Software Tool; (c) any errors, omissions, obscenities, or infringing, offensive, unlawful or defamatory information and material in the Content; or (d) any other party’s violation of these Terms of Use.

13.4 You acknowledge and agree that the Content may be submitted by other users of this website, which may be subject to change or removal by such users from time to time without prior notice to you. Further, STB reserves the right to remove, screen or edit Content at any time at its sole and absolute discretion without prior notice and without liability to any party and without assigning any reason. However, STB has no obligation to do so and all screening of Content by STB is done only as a courtesy to users.

13.5 STB shall have no liability or responsibility to review or monitor the Content submitted to this website.

13.6 STB takes no responsibility and assumes no liability for any consequences of your use or submission of Content, including, without limitation, any distress caused to you or others by Content, any third party claims arising from your use or submission of Content or any loss of Content removed by STB from this website. You are advised to retain your own copies of all Content you submit to this website.

13.7 To the fullest extent permitted by law, the STB’s total liability in any matter arising out of or related to these Terms of Use is limited to Singapore Dollars Fifty (S$50) only. This limitation will apply even if STB has been advised of the possibility of the liability exceeding the amount and notwithstanding any failure of essential purpose of any limited remedy.

14. STB’s Personal Data Protection Policy

 

14.1 STB’s personal data protection policy shall apply to all services, technology and applications available on this website. By using and accessing the services, technology and applications, you hereby agree to be bound by STB’s personal data protection policy, stated via the following URL, www.stb.gov.sg/content/stb/en/footer/privacy-statement.html

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